Refund policy
Each plan is a one-time $4.99 purchase. If it doesn't work as described, you can get a full refund within 14 days.
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When you get a full refund
Within 14 days of purchase, you get a full refund if:
- the plan doesn't unlock after your payment goes through;
- the PDF doesn't generate; or
- the plan clearly doesn't match the video, for example it plans a different destination from the one the video covers.
If something else went wrong, email us anyway and tell us what happened.
Before you ask
A payment can take a minute to confirm. If your plan hasn't unlocked, wait a moment and press Retry on the plan page. If the PDF fails, try the download again from the same browser.
How to ask for a refund
- Email hey@vidtrip.app within 14 days of your purchase.
- Include your trip link or your Dodo Payments receipt, and a sentence on what went wrong.
- We reply by email. Refunds go back to your original payment method through Dodo Payments. How long they take to appear depends on your bank or card issuer.
After a refund
Once a plan is fully refunded, it can no longer be unlocked, and its PDF and map file can no longer be downloaded.
Payments and receipts
Dodo Payments is the merchant of record for Vidtrip purchases. It processes your card, handles tax and sends your receipt. Vidtrip never sees your card number.
The contact page lists what else to include in an email, and the terms of use cover purchases in general.